Refund Policy

We want you to be happy with every purchase. This policy explains when you can get a refund and how to cancel. It forms part of our Terms of Service.

1. Digital products

Thumbnail packs, After Effects and Premiere Pro packs, plugins and scripts are delivered instantly to your account and can’t be “returned”. For that reason, digital products are non-refundable once they are made available to you, except in these cases:

• Faulty files: a file is corrupted, won’t open, or doesn’t work with the software versions listed on the product page, and we can’t give you a working fix or replacement within 7 days of you reporting it.
• Not as described: the product is materially different from its description.
• Duplicate purchase: you accidentally bought the same product twice — we refund the duplicate.
• No access: you were charged but never received access, and we can’t resolve it.

Please request a refund within 14 days of purchase. Problems caused by using unsupported software versions listed as incompatible, or a change of mind, are not grounds for a refund — please check each product’s compatibility before buying, and ask us if you’re unsure.

2. Creative services

Per-project bookings ($200)

• Before work starts (before we deliver your first concept or draft): full refund.
• After the first concept or draft has been delivered: 50% refund.
• After final delivery: no refund — but the included revision rounds are there to get it right, and we’ll work with you.

Monthly plan ($1,200)

• The monthly plan is a one-time payment for 30 days and never renews automatically — there is nothing to cancel for future months.
• Cancel within 48 hours of payment and before kickoff: full refund.
• After kickoff: we refund the unused time on a pro-rata basis for each full week remaining in your 30-day period, less any work delivered beyond the time used.

Custom work

Custom projects follow the refund terms in your written quote. If a quote doesn’t say otherwise, the per-project rules above apply.

If we can’t deliver

If we are unable to deliver a service we agreed to, you receive a full refund for any part of the work not delivered.

3. Orders awaiting payment

If you requested an invoice and haven’t paid yet, you can cancel at any time free of charge — just reply to our email or contact us.

4. How to request a refund or cancel

1. Email business@badar.com from the address you used at checkout.
2. Include your order number (it starts with “BDR-” and is shown in Account → Orders) and a short description of the problem.
3. We reply within 3 business days. If approved, the refund is issued to your original payment method.

Refunds usually appear within 5–10 business days, depending on your bank. Orders paid through Lemon Squeezy are refunded by Lemon Squeezy as merchant of record. When a digital product is refunded, access to its downloads is removed and the license ends.

5. Chargebacks

Please contact us before opening a dispute with your bank — it’s faster for everyone. While a chargeback is under review, access to the products in that order is suspended.

6. Contact

Questions about refunds? Email business@badar.com.